Welcome to Genex
If you’ve received a letter or email from us, this page has the detail behind it. If you’ve landed here another way: from 1 September 2026, Dakro Air & Water becomes Genex, and your services will be delivered and invoiced by Genex from that date.
Your engineers don’t change. Your account contacts don’t change. Your services and pricing don’t change. The name on your paperwork does.
Why we’re doing this
Dakro and Genex have been part of Obsequio Group for a combined 7 years, operating as two businesses serving the same market. Bringing them together as one means a single team with combined engineering capacity, a wider technical bench across water hygiene, water treatment and air quality, and one point of accountability for your compliance.
For most customers the practical effect is simple: more people who can cover your site, and more specialists to call on when something unusual comes up.
“This is a huge milestone for Obsequio Group. We recognise that it’s our people and expertise that make what we do so special, and that’s greater than the name on the door. We’re building something strong and are continually investing in our people and giving our customers access to greater expertise, capacity and support — not only in our water division, but for the group as a whole.”
Neil Tod, Chief Operating Officer, Water Division
Key dates
Now until 31 August 2026 — Business as usual. Dakro continues to deliver and invoice your services exactly as today.
1 September 2026 — Genex becomes your service provider and invoicing entity. Your first Genex invoice will follow your normal billing cycle.
What stays the same
Your engineers. The same people attending your sites today will attend them after 1 September.
Your account contacts. Same names, same numbers.
Your agreed scope of works. Every service, frequency and site on your current schedule carries over unchanged.
Your pricing. Your agreed rates are honoured for the remainder of your current agreement term. Any future review happens on the same basis and at the same point in the year as it would have done.
Your compliance records. Your logbooks, risk assessments, sampling history and certification all transfer with you. Nothing is reissued, nothing is lost, and your audit trail remains continuous.
What changes
The name on your paperwork. Quotes, job sheets, certificates and invoices will be issued by Genex from 1 September.
Emails. Your same contacts will move to a @genex.co.uk
The contracting entity. Your services will be provided by Global Environmental Excellence Ltd, trading as Genex (company registration 07145362).
Our payment details. New bank details apply to invoices dated 1 September onwards. See “Updating your accounts payable” below.
Our operating location. We’re a nationwide organisation and there will be no interruption to your service, no matter where you’re located. Our HQ will remain in the West Midlands.
FAQs - Service Delivery
No. The engineer who knows your sites continues to attend them.
No. Your agreed response times are unchanged, and the combined team means more available engineers, not fewer.
It goes ahead as planned. The only difference is the name on the job sheet.
It continues without interruption and completes under Genex.
If your organisation approves contractors by legal entity, yes — you’ll need to add Global Environmental Excellence Ltd to your approved supplier list. We can supply everything your procurement team needs.
FAQs - Contracts and paperwork
No. If there’s anything that requires a signature, we will contact you with the relevant information.
No. Your term, renewal date and notice period all carry across unchanged.
As part of the Obsequio Group, our T&Cs apply to all entities, so there are no changes. Should there be a change, we will inform you accordingly.
They remain valid. Certificates already in your compliance file don’t need reissuing.
FAQs - Accreditations and insurance
Yes, our registration number is 2004/1451.
Yes. Genex’s employers’ liability, public liability and professional indemnity certificates are available on request.
FAQs - Accounts and payments
Please update your accounts as per the details supplied on the communication you have received
Existing POs raised to Dakro can’t be invoiced by Genex. Please raise replacement POs to Global Environmental Excellence Ltd for work delivered from 1 September onwards.
Pay those to Dakro as normal, using the original details.
No. Your agreed terms carry across.
